Terms of sale

These terms apply when you use this site or buy from Skinova Diary. Skinova Diary is an Australian online store. Email: support@skinovadiary.com. By placing an order you agree to these terms. Adults (18+) only.

You can check out as a guest or create an account. Keep your password private, and tell us if you think someone else has used your account. Please give us accurate details. Don't misuse the site, for example by trying to break into it, scraping it or placing fraudulent orders.

Prices are in Australian dollars (AUD). Shipping costs are shown at checkout before you pay: see Shipping and delivery. The price you pay is the price shown at checkout when you place your order. Payment is by Visa, Mastercard or American Express, processed by Stripe.

If a price or listing is clearly wrong, we'll email you before we send your order. You can choose to go ahead at the correct price or to cancel for a full refund.

Your order is a request to buy. We accept it when we send your order confirmation email. A contract is formed at that point.

We may cancel an order, and refund it in full to your original payment method, if an item turns out to be unavailable, if a price or listing was clearly wrong, or if we reasonably suspect fraud. We'll email you if we do. You can ask to cancel your own order: see Returns and refunds.

We'll send your order to the Australian address you give us. We don't promise a delivery date: see Shipping and delivery. If your order is lost or damaged on its way to you, we'll sort it out, and your rights under the Australian Consumer Law apply.

Our Returns and refunds page forms part of these terms.

Product descriptions, ingredients, photos and sizes come from the brands and our suppliers. We try to keep them accurate, but packaging and formulas can change, so what you receive may look a little different from the photo. Please check the packaging for the ingredient list before you use a product. If an item isn't as described, you have options under Returns and refunds.

Content on this site is general information only and isn't medical advice. Patch test new products, check the ingredients, and talk to a doctor or dermatologist if you have sensitive skin, allergies or a skin condition. See our FAQ.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have by law.

To the extent the law permits, we're not responsible for loss or damage that wasn't reasonably foreseeable. This doesn't limit anything we're not allowed to limit, including your consumer guarantees.

The text, design and images on this site belong to us or the people who license them to us. You can use them to browse and shop, but please don't copy or republish them without asking.

See our Privacy policy for how we handle your information.

These terms are governed by the laws of New South Wales, Australia. If there's a dispute that we can't settle, the courts of New South Wales can hear it. This doesn't take away any right you have under consumer law in the state or territory where you live.

If we change these terms, the new terms apply to orders placed after the update date. They never change an order you've already placed.

Email support@skinovadiary.com.