Skinova Diary
Korean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routineKorean & Japanese skincare, shipped from AustraliaYour acne-prone routine, sortedNot sure where to start? Build a 3-step routine

Contact us

Last updated

In short

  • Email us: we reply within 1-2 business days.
  • For an order question, include your order number; for damage, include photos.
  • Email before you send anything back, and we'll confirm where to post it.
  • If we can't sort a problem out, you can take it further. We list where.

Email us

support@skinovadiary.com

We reply within 1-2 business days (business days, Monday to Friday, not including public holidays).

What to include

It helps us fix things faster if you send:

  • your order number (it's in your confirmation email, and under My account if you have one)
  • the email address you used to order
  • for a damaged, faulty or wrong item: photos of the item and the packaging, and a line about what's wrong
  • for a product question: the product name and your main skin concern

Returns address

Please email us before you send anything back, and we'll confirm where to send it.

Read Returns and refunds first for what's covered.

Business details

If something goes wrong

  1. Tell us. Email support@skinovadiary.com with what happened and what you'd like us to do. We'll reply within 1-2 business days.
  2. If we can't agree, you can contact NSW Fair Trading or your own state or territory consumer protection agency, or the Australian Competition and Consumer Commission (ACCC), about a consumer issue.
  3. For a privacy complaint, contact us first. If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC). See our Privacy policy.